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The great enemy of every process -- not to mention every business -- is entropy; as time goes on things break down, disorder increases. Seeing its effects from the inside of an organization is notoriously difficult. After all, you're probably busy trying to run your business.

Over time, little things tend to accumulate that make your staff less productive and less able to serve the interests of your customers. You would doubtlessly fix these little things – if you knew what they were.

The mission of Another Set of Eyes is to identify the bottlenecks within your organization by providing, well, another set of eyes. Once identified, we can help you find solutions to these problems. Even better, it is quite often the case that the “fix” is either no cost or low cost – and can dramatically improve both staff morale and the customer relationship.
Every organization is different. Every organization has different needs. Whether the needs are large or small -- or you just need a tuneup -- we'll tailor a solution appropriate for your situation and budget.
Not convinced? Contact us; we'd be happy to offer a free initial consultation. Read the Another Set of Eyes Blog to see the kinds of ideas that guide us. A little bit of (un)common sense can go a long way.

Random thoughts:
There are two kinds of customers for any given product, the ones who want to make sure they get the right item and the ones who always want to make sure they get the best possible price. Once you have the former, they're yours to lose. The latter, on the other hand, will flee in a heartbeat.

Which are worth cultivating? How can you best do it?

The old shopkeepers understood this. They had to.  They didn't have the numbers. They couldn't say "the numbers made me do it!" when things went bad.  Always remember the basics.
No matter how hard you try or how good your staff or how well crafted your process, you're going to make mistakes. Everyone does. The key is to rectify them. Quickly.

Every time you make one of these mistakes you run the risk of not only losing a  single customer but losing the opportunity to gain many others. People talk -- as they should.

Repairing such situations with grace -- and as soon as possible -- may redeem much of your goodwill.

Do you think it may be worth it?